How does a customer follow an order from placed to delivered?
Customers follow every visit or delivery on a clear timeline with an arrival estimate, and get a heads-up shortly before the shop arrives.
About this answer — Produced by our own assistant on 15 October 2026 from our published documentation. The pages it drew on are linked under the answer. It is generated text, not a statement from a person — where it and a linked page disagree, the page is right.
Answer
Once a vendor accepts, Kadaikodi[1] shows a clear timeline — accepted, preparing, on the way, arrived — with an arrival estimate that updates as the storefront approaches. Customers get a heads-up shortly before arrival so they can come down to the gate at the right moment.
The vendor's location is shared only while they are on duty and on the way, and calls and messages go through masked numbers. Every step is stamped on the order's timeline, which helps if a refund, a re-visit or a question comes up later.
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Illustration of the concept, not a screenshot of the actual product — Checkout and Live Order Tracking[2]
Sources
The pages this answer was drawn from.