For a merchant, the order queue is the heartbeat of the business. Kadaikodi gives them one place to run the whole day.
Incoming orders land in the queue. The owner confirms them, then moves each through preparation → ready → out-for-delivery → delivered or completed, or cancels when needed. Each transition is stamped on the order’s timeline, which is exactly what powers the customer’s live tracking — so good fulfilment hygiene directly builds customer trust.
When a merchant has staff, the owner can assign a worker to an order and hand off the on-ground work as a task.
Illustrative scenario — the fulfilment workflow the platform delivers.
Illustrative workflow outline
Run the day from one order queue — accept incoming orders and move each through preparation to completion, with every transition stamped on its timeline.
This outline is not proof that a workflow completed. Actual availability and outcomes depend on your role, workspace configuration, and the service at the time you use it.
From the dashboard, open Order Management.
You should see: The order queue opens with a Today's Orders summary (total, pending, active, completed, revenue).
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